A Nuthall care home has been told to take action after it failed in all areas during a recent inspection by the Care Quality Commission (CQC).
Acer Court Care Home, on Nottingham Road, was inspected in September after concerns were raised about the treatment of a resident at the home.
Although the inspectors reported that they saw staff interacting with people in a kind and respectful manner, they still had concerns.
The report said: “We found evidence that some people had not always been treated kindly and compassionately.
“We found that where allegations against staff had been made, steps had not been taken to monitor and improve staff care practices.
“We also found a lack of systems in place to protect people from harm from other people using the service who had a history of aggressive behaviour.”
Inspectors also raised concerns in their report about a lack of staff at the home, which provides care for the elderly.
They added: “People consistently told us there were not enough staff on duty in the home and our observations supported what they told us.”
The five areas inspected by the CQC are safety, effectiveness of the service, level of care, responsiveness and how well led the service is.
The manager of the care home at the time no longer works at Acer Court and has been replaced.
The CQC has instructed the home to compile a report on how they will tackle the issues raised in the inspection.
Avery Healthcare, who own Acer Court Care Home, declined to comment.