Computer system glitch hits Post Office services

POST Office customers faced frustration on Royal Mail’s busiest day of the year after a computer system glitch.

Several branches across Nottinghamshire including Kimberley were affected by the issue on Monday, which saw computers crash intermittently throughout the afternoon.

Royal Mail was expecting to handle 130 million letters and parcels during the day, roughly double an average Monday.

A spokesman for the Post Office said some branches across the network were unable to handle transactions for two 30 minute periods in the afternoon.

The problem had been solved by 5pm.

Postmaster at Kimberley Post Office David Watkinson told the Advertiser: “It was a system overload, but I don’t think we inconvenienced customers too much.

“It’s the worst Monday for postage of the year and the computers were just going mad.

“It was a simple case that they just overloaded.”

Kevin Gilliland, Post Office network and sales director, added: “We are very sorry for the inconvenience this problem has caused customers.”