Relatives thank ‘true angels’ at care home

Grateful relatives of two former residents of a care home in Eastwood have given rich praise to staff, describing them as “true angels”.

Ann Parkin and Ann Birkin say they cannot speak highly enough of the team at Alexander House Nursing Home on Wroughton Court.

Ms Parkin’s late mum, Alma Oscroft, was at the home for two years, and Mrs Birkin’s late husband, Tony, for three weeks, and they both said the quality of care was ‘second to none’.

The ladies said the staff could not do enough to make their late loved ones’ lives happier and more comfortable.

“It’s the carers and the nursing staff there, they are fantastic”, said Ms Parkin.

“You can tell that they actually genuinely do care for the residents.

“They take the time to get to know them and sit down and talk to them.

“When there were times my mum couldn’t sleep at night, Megan, the night nurse, would go and make her a hot drink and then sit and talk to her. She was a true angel.”

The 63-year-old said her mum died with ‘dignity’, thanks to the quality of care.

“Often when I visited, the staff would say to me ‘just pop out for a minute while I freshen her up to make her more comfortable.’,” said Ms Parkin. “They were just so good like that.

“She died with grace and dignity, and peace all around her.”

Mrs Birkin’s husband, Tony, had cancer and moved to Alexander House for respite care after a fall at home left him unable to walk.

“They were just fantastic,” said Mrs Birkin.

“They were always there for him, constantly looking after him. All the staff were marvellous.

“He only had three weeks in there but he loved it. He was so happy. Never once did he ask to come home.”

The ladies said that staff went ‘the extra mile’, organising a raffle and afternoon tea each Mother’s Day, making Easter bonnets, handing out gifts at Christmas and organising summer fetes.

And when it was someone’s birthday, the cook would always bake them a cake, they said.

Mrs Birkin said: “When you’re at home and you can’t cope, it’s nice to know that you can get somewhere where they really do care. “We want people to know that if they are in the same position as us there are nice places out there.

“It was like a home from home.”