Warning over cold callers

Sir,

Imposters claiming to be from the Citizens Advice Bureau are preying on people with money worries with cold calls offering fake ‘debt help’.

This is a despicable scam that trades on public trust in our service.

We were horrified when someone who wasn’t an existing client contacted us to find out how we knew they were in debt and told us they had had a call from one of our advisers.

We made it very clear that no CAB adviser, or anyone connected with the CAB, would ever phone or text someone out of the blue to offer debt management services.

We cannot stress this too strongly, and we would urge anyone getting a bogus call like this to end the call as quickly as possible, never give or confirm any personal information, and to report the call immediately to Action Fraud and to the CAB.

This advice applies to any cold call or text that offers you a loan, help dealing with debt problems, or claims to be from your bank – it is almost certainly a scam.

We also want to reassure anyone experiencing debt or money worries that we can help.

Our service is completely free, confidential and independent, and we have many years of experience and expertise in helping people get debt free and stay that way. No one solution is right for everyone.

We can look at your whole situation, deal with any emergencies such as the threat of eviction or other court or bailiff action, or disconnection of essential services. We can also make sure you are not missing out on any extra income you may be entitled to.

We can negotiate with creditors on your behalf and discuss all your options with you, so you can decide on the one that is right for you.

So if you are experiencing debt worries don’t bury your head in the sand and call and see us in our Eastwood bureau (above the library).

Sue Maslowska

Broxtowe CAB