Eastwood Co-op extends free delivery service until end of the year

Instead of ending its free delivery offer when all restrictions are lifted on June 21, Central England Co-op has decided to extend the service until the end of 2021.

Wednesday, 21st April 2021, 3:35 pm
The Eastwood store will continue its free delivery service.

To help keep communities protected from Covid-19, Central England Co-op launched a delivery service in September 2020 with free delivery for members.

Delivery slots can be booked and delivered in under an hour by the local store in Nottingham Road, Eastwood.

The service has been a lifeline for vulnerable families, the elderly and time-poor parents who were also contending with home schooling.

But as lockdown is slowly relaxed, it’s clear that anxious members of the community may still not feel safe shopping.

Cathy, 65, who started using the service in December, said: “Throughout the pandemic I’ve been leaving the house as little as possible as my husband is vulnerable and shielding from the virus. I would go out once a week at the shop’s quietest time – in the evening – gloved and masked, as protected as possible. I would hurtle back and put everything in the wash, hoping I hadn’t brought anything back. It was a godsend when I became aware of the delivery service.

“I started with a small order to begin with, and it worked really well. The rest is history I suppose. We really struggled with other online supermarket delivery services at the beginning of the pandemic, so being set up with Co-op when we went into our third lockdown after Christmas was a huge relief. We’ll continue using the service after everyone’s vaccinated too – it has really given me hours of my life back.”

Paul Dennis, Chief Retail Officer, said: “The vaccination program has so far been rolled out very successfully, but won’t be available to all until the end of July. In addition, there are questions over uptake and there are concerns over the vaccine efficacy over new variants.

“We expect that members in our community will still feel nervous beyond June when the restrictions are expected to be lifted and as such the delivery service will continue to be a necessity. In addition, the expected wind up of the Furlough scheme in September which will likely leave families facing financial challenges. With these factors in mind, the continuation of free delivery for members was an obvious choice. Never have the values of Central England Co-op been more pertinent – putting community above profits.”

Colleague Morgon Smith commented: “The feedback we’ve had so far about our home delivery has been fantastic and we understand how much of a lifeline it has been to some in these trying times. We want to ensure what we offer is more than just a simple delivery service - we wanted to make sure that our members and customers who might be feeling lonely or isolated get a little friendly chat to hopefully brighten their day.”

Orders are picked and packed from a local store, with a choice of more than 4,000 products that can be delivered within an hour of ordering.

Delivery is free for members and new customers who use the promo code FIRST1FREE.