Inspectors identify Giltbrook doctor’s surgery as “outstanding”

Staff at Gilbrook doctor's surgery
Staff at Gilbrook doctor's surgery

A doctor’s surgery in Giltbrook has been identified as one of five in England as being “outstanding” by the Care Quality Commission.

Inspectors found Giltbrook Surgery in Nottingham Road, Giltbrook, was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said: “It is clear Giltbrook Surgery is providing a caring, responsive and well led service which is a real asset to the people living in this part of Nottinghamshire.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“The practice telephoned patients due to be discharged from hospital to help plan their needs.

“Vulnerable patients were followed up by the practice if they failed to respond to calls or attend for appointments, and patients were contacted in extreme weather conditions to ensure they were safe.

“All of this hard work pays off in making a real difference to patients, which is why we have found this practice to be Outstanding.”

Out of the 82 most recent inspections in England only five were identified as “outstanding.”

Business partner, Julie Wright, said: “We are extremely elated that the efforts and commitment of our small team have been recognised and rewarded with this amazing accolade of which only a select few practices achieve.

“We take great pride in our practice and our patient care is always at the heart of everything we do.”