An Eastwood mum whose holiday in Tenerife was spoiled when she fell seriously ill has instructed specialist lawyers to investigate.
Lexi Viviania, 42, was laid low with sickness and diarrhoea just two days into her week-long stay at a five-star hotel with her son, Kaylan.
The gastric problems proved so severe that she had to seek medical treatment both at the resort and on her return home.
Now she has called on experts at the legal firm, Irwin Mitchell, to help her gain answers and to see if more could have been done to prevent her holiday from hell.
Lexi said: “The illness was awful, and it really made it hard for me to get any enjoyment out of the whole holiday.
“This was meant to be a special time abroad for me and my son, but it was just ruined.
“I am hugely frustrated to have spent money on a holiday which now only be remembered for all the wrong reasons.
“We deserve some answers regarding what happened and what caused me to fall ill.”
Lexi booked the holiday through the travel operator TUI UK (formerly Thomson Holidays) and stayed at the GF Gran Costa Adeje in the middle of May.
But soon after arriving, she said she was disturbed by the quality of food provided and also by standards of hygiene and cleanliness in and around the hotel.
Lexi revealed: “Some of the food provided was terrible and, on occasions, under-cooked. I had a chicken dish which was served under-cooked. At times, some food was left uncovered and seemed as though it had been re-heated.
“The food on many occasions was served lukewarm and not piping hot as you would expect it.
“The poolside area of the hotel was littered with empty glasses and plates. I did not see much cleaning going on.”
Lawyers at Irwin Mitchell have successfully represented thousands of holidaymakers who have had their breaks disrupted by serious illness.
Amandeep Samra, the specialist who is representing Lexi, said: “Through our work, we have seen the huge impact holiday illnesses can have, and we are very conecrned by the account provided to us by our client.
“We are investigating the issues that have been raised and are determined to help Lexi. As part of our enquiries, we would be keen to hear from anyone else who might have been affected at this holiday resort.”
A spokesman for TUI said: “We’re sorry to hear of Ms Viviana’s experience. As we understand this is now a legal matter it would be inappropriate to comment further at this time.
“We’d like to reassure customers that we regularly audit all of the hotels we feature in respect of health and safety, including hygiene.”