New electronic system introduced to help improve standards of care in homes across Nottinghamshire

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A new electronic recording system for home care workers is being introduced to help improve standards of care in homes across the county.

Care workers providing services on behalf of Nottinghamshire County Council will make a freephone call to a monitoring system on the service user’s landline telephone at the start and end of their visits to help ensure they are on time and there for the right duration.

The system will alert the provider if the care worker is over 30 minutes late so that alternative cover can be put in place as a matter of urgency and check that the worker is safe and well.

The system replaces battery-powered devices that were coming to the end of their life and were less reliable in sending the necessary information to the provider.

Service users have been informed of the changes and are being assured that there will be no charge to them from the telephone calls.

An alternative system using the care worker’s mobile phone and a new electronic device in the service user’s home will be introduced in homes without a landline telephone line.

Cllr Muriel Weisz, Chair of the county council’s Adult Social Care Committee, said: “The previous devices were less reliable and would have cost around £80 each so this system is also a lot more cost effective.”