Top marks for award-winning nursing home

Staff and residents at Giltbrook Care Home celebrate getting top marks in their CQC report
Staff and residents at Giltbrook Care Home celebrate getting top marks in their CQC report

An award-winning nursing home in Giltbrook is celebrating after it received top marks in all areas during a recent inspection.

During a routine inspection, Giltbrook Care Home was found to be meeting all five standards of care set by the Care Quality Commission (CQC) and had improved in the area which had not been up to standard last year.

The care home on Nottingham Road, which won a Dementia Framework award in 2013 for its provisions for dementia sufferers, was inspected in July and staff were hailed as ‘caring and attentive’.

Giltbrook Care Home was inspected on five areas: whether the service is safe, effective, caring, responsive and well-led.

The inspectors this time reported: “We observed the way staff interact with people who used the service.

“They were caring and attentive in their approach, did not rush people and they also observed people’s dignity and wishes at all times.”

At their last inspection in August 2013, the home did not meet the CQC standards for the training of staff and proper supervision.

However, care home manager Barbara Urbaniak worked hard to tackle these problems and to raise the quality of the care home up to the highest level.

The report added: “We saw there is a better system of staff supervision and training in place to ensure staff had the right skills and approach to provide good care for people.”

Victor Boulter, assistant to the managing director, said the secret to their success was learning from previous inspections, putting in lots of effort and employing the right staff.

He added: “I am overjoyed for the staff as they do go above and beyond their roles.

“We have a continuous training policy for the staff now where they receive additional training every six months.”

Giltbrook Nursing Home provides housing for people aged over-65 who require nursing or personal care.