Tram network is number one for customer satisfaction

Nottinghamshire's tram network, which has a stop in Hucknall, is number one for customer satisfaction.

Saturday, 28th May 2016, 11:00 am
NEWS REPORTER: KAREN ANTCLIFF Hucknall tram station. Scene setting pix of Hucknall PHOTOGRAPHER: DUSTIN MICHAILOVS REF: NODM20121122C-004_C

In a report published by the nationally respected Transport Focus organisation, NET scored a 98 per cent satisfaction rating.

NET’s General Manager, Paul Robinson, said: “This is fantastic news and a real boost for our staff who, day in-day out, provide an excellent service to our customers.

“What the survey tells us is that people clearly love what we offer – a service built around reliability, fast journey times, value for money, friendly staff, clean, easy-to-access trams and excellent tram stops with free park and rides sites.”

“To come out ahead of other networks shows how well we’re doing but to get this sort of feedback only months after the launch of the expanded network, which more than doubled the size of our tram system, is nothing short of superb.

“We have been through a period of major change and yet our satisfaction rating has increased from our 2014 figures.

“We’re clearly demonstrating just what a first class service we provide here in Nottingham.

“The results do, of course, set the bar very high and we are in no way going to become complacent.

“We know we have to keep evolving and improving and we are continually assessing our performance and service levels in order to meet customer demands.”

The in-depth study was conducted last autumn alongside similar surveys in Sheffield, the West Midlands, Manchester, Edinburgh and Blackpool, and the findings were being unveiled at a special industry briefing event in Manchester.

In total 328 surveys were completed in Nottingham both on paper and online.